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You can contact the Settlement Centre in various ways:

0845 460 0147

E-mail Support:

The working hours of the Settlement Centre are Monday-Friday 8:30am-5:00pm.

Accessibility Information

As part of the design of the Settlement Centre system, we have made every effort to make our web site accessible.

We aim to make the site conform W3C's "Double-A" standard. Each page that conforms will include the logo:
Level Double-A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0

Keyboard Navigation
To make web pages easy to navigate by keyboard, access keys have been created that let you place the focus on specific parts of a page. Access keys are key combinations that move the focus to a desired element. After pressing the access key, you press ENTER to select the desired element. For example, from anywhere on the site you can press ALT+1 and then ENTER to go to the home page.

These access keys are designed to work with Microsoft Internet Explorer (versions 5.x, 6.x, 7.x) and Netscape Navigator (versions 6.x, 7.x, 8.x). Access keys may not function if you are using other Web browsers or earlier versions of Internet Explorer or Navigator. 

Using access keys 
  • To move the focus to the Accessibility link in the page footer (the link to this page), press ALT+0 (zero). Then press ENTER to open the link.
  • To move the focus to the Home link, press ALT+1.  Then press ENTER to open the link.
  • To move the focus to the first link on the left navigation bar (if one exists), press ALT+2. Once you're on the first link on the left navigation bar, you can move the focus to other items on the left navigation bar by pressing the TAB key.
  • To move the focus through a page of results (for example, search results), press ALT+/ (forward slash).
  • On a page with a Next button, move the focus to the arrow by pressing ALT+. (period).

Note Other than ALT+1, these access keys are not available on all pages.

More access keys 
Other access keys may be created for web pages in the future. If new access keys are created, this page will be updated with the new information.

Print page options
A print page facility is provided on every page of the website. The size of the print text will reflect the text option you have selected within the website. For example, if you have large print selected on the website, the print page facility will print in large print.

Other measures - Internet Explorer
Other measures can also be taken to improve the accessibility of this site and these are given below:

To apply the font and colour changes below permanently:

  • on the 'Tools' menu, click 'Internet Options'
  • on the 'General' tab, click on 'Accessibility'
  • Click the three boxes to show ticks
  • click 'OK'

Using a sans serif font (such as Arial), rather than a serif font (such as Times New Roman) can make text easier to read:

  • on the 'Tools' menu, click 'Internet Options'
  • on the 'General' tab, click on 'Fonts'
  • in the 'Web page font' and 'Plain text font' lists, choose the fonts you would like to use
  • click 'OK'

To englarge the text:

  • on the 'Browser' menu click 'View'
  • click 'Text size'
  • choose the size of text

Changing the font and background colours can help improve the clarity of the page. To change the font and background colours:

  • on the 'Tools' menu, click 'Internet Options'
  • on the 'General' tab, click 'Colours'
  • deselect the 'Use Windows Colours' tick box
  • select the box next to 'Text' and choose a colour
  • Click Background, and select the colour you want to use.
  • Click 'OK'

To remove images on the website:

  • under 'Tools', click 'Internet Options'
  • on the 'Advanced' tab, scroll down to the 'Multimedia' heading
  • click on the 'Show pictures' option to remove the tick
  • click on 'Apply', and then click on 'OK'

If you do experience difficulties accessing this site, please email with your query.